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This page explains how to delete your Choyens account and the personal data linked to it. The fastest way is from inside the app. If you can’t access the app, you can ask us to delete your account by email and we’ll take care of it.
★ Request deletion by email
Send an email to support@choyens.com from the address linked to your account and we’ll process the deletion. The button below opens your mail app with the request pre-filled — just add your details and hit send.
Option 01
Delete from inside the app
This is immediate and runs the full deletion automatically:
- Open the Choyens app and sign in.
- Go to the Profile tab.
- Tap Settings.
- Tap Delete Account and confirm.
Your account is deactivated right away and the data clean-up described below runs automatically.
Option 02
Request deletion by email
If you no longer have the app installed or can’t sign in, email support@choyens.com and we’ll delete your account for you. So we can locate and verify your account, please send the request from the email address linked to your account and include:
- The email address you use to sign in.
- Your sign-in method — Apple or Google.
- Your display name in the app (if you remember it).
We may ask one or two follow-up questions to confirm the account is yours before we delete it — this protects you from someone else requesting deletion of your account.
Section 03
What gets deleted
Whether you delete in-app or request it by email, deletion:
- Erases your email, bio, sport selections, point totals, level, last-known location, and personal blocklist.
- Deletes the chat messages and chat photos you sent.
- Removes you from the read-receipt records on chats you took part in.
- Scrubs your user ID from moderation flagger lists.
- Deactivates your push notification tokens.
- Excludes your account from search results.
Section 04
What we keep (anonymized)
★ Why some records remain
Events, matches, and leaderboards are shared with the other players who were there. So that their history stays coherent, we keep those records but replace your name with “Former player” — the entries no longer identify you.
We may also retain limited information where the law requires it, or to prevent fraud and abuse (for example, abuse reports remain counted but no longer point back to you).
Section 05
Timeline
- In-app deletion takes effect immediately.
- Email requests are typically completed within 7 days of us verifying the request.
- Chat messages and photos are removed as part of deletion; any residual copies in backups age out within 30 days.
For full detail on what we collect, how long we keep it, and your other rights, see our Privacy Policy.
Section 06
Contact
Questions about deleting your account or data? Email support@choyens.com and we’ll help.